1. Introduction
Spencer’s Retail Limited (Spencer’s/we/us/our)
acknowledge your faith in us and we
endeavor to maintain and secure your privacy at highest standards. Spencer’s recognizes that your privacy is important to
you and that you have certain rights in relation to your personal information
(“information”). Spencer’s appreciates your trust and uses your
information carefully and sensibly. The aim of this privacy policy is to
ensure that you understand what information we collect about you, the reasons
for collection and use, and entities we share it with. By providing your
consent to this privacy policy, you agree to the collection, use and transfer
of your information as set out in this privacy policy. Spencer’s may change its
privacy policy from time to time and may display the same on its website/mobile
application. In case you disapprove any of the terms and conditions of this
privacy policy, then you should immediately cease to use the website/mobile
application. Our objective is to provide a better shopping experience to our
customers and customers of our affiliates.
This privacy policy read along with Terms
and Conditions of Use manifest Spencer’s policy on the collection, use and
disclosure of information shared by the visitors on its website/mobile
application. Spencer’s will use the
information only as set out in the privacy policy. This privacy policy is published as per the
Information Technology Act 2000.
Please
note that this privacy policy is subject to change from time to time and hence you
are requested to visit the site at regular intervals.
2. What information we
collect and how we use it
Spencer’s
receives and stores the information you
enter on its website/mobile application. Your personal details like email
address, name, phone number, are generally collected. You will have the sole
right to provide the information and you are not under an obligation to
provide any other information, except the details required for delivery of
services to you. .
Spencer’s
may use the information for the following purposes:
(i) to address any issues
relating to service and sale and also to increase your shopping experience;
(ii) handling orders and
deliver products and to provide promotional offers and share details about
products and services;
(iii) communicating with you
through phone, mobile application or email;
(iv) providing an enhanced and
delightful customer experience;
(v) dealing with enquiries
and complaints, customer services and related activities and fixing errors and
providing recommendations based on your past purchases;
(vi) responding to your
queries and fulfilling your requests for information regarding our products and
services;
(vii) to notify you and send
offers about our products and services, and products and services of the
holding company, its subsidiaries and all other entities over which the holding
company and/or its subsidiaries exercise majority control under the RP-Sanjiv Goenka
Group (“Group”);
(viii) for marketing and for
market research/industry/sector analytics purposes, including internal
demographic studies, by third parties, to provide, optimize and personalize
their products and services to you and to send you newsletters and information
about their products and services; and
(ix) responding to judicial
process and provide information to law enforcement agencies or as permitted by
law.
Please note that you can choose not to
divulge any information. However, in such case, you will not be able to
use the features or services of our website/mobile application. If you post any
message, complaint, feedback then we retain the information to redress the
disputes and to provide a resolution.
3. Sharing of information
We collect your information relating to your profile in order to improve our
service and offerings. During this process, we identify your IP address to
collect information. We use this information to customize our services and offerings
to your specific needs. We may disclose/transfer your information:
(i) to any law enforcement
authority during course of their requirement or as it may require under any law
in force;
(ii) to our Group for business
purposes including for providing an enhanced and delightful customer experience;
(iii) to our affiliate companies
for better customer satisfaction;
(iv) to our advisors such as
lawyers, chartered accountants and financial advisors in connection with
business transactions; and
(v) to third parties that
provide services to us or act on our behalf in connection with the operation of
our business.
We may also disclose or transfer your information to
another third party as a part of corporate reorganization such as merger,
acquisition, or transfer.
4. Security practices and procedures
We use
reasonable security measures, particularly those mandated under applicable law,
to safeguard and protect your information.
5.
Weblink to other websites
Our website/mobile application links to other websites
that may collect information about you. Spencer’s is not responsible for the
privacy practices or the content of those linked websites.
6. Grievance
Officer under Information Technology Act 2000
Mr. .G.R.
SRIKKANTH
SPENCER’S
Duncan
House
31 NS
Road
Kolkata
– 700 001
Mobile
No. 9831435958
Email
id legal@rpsg.in
In case
of any complaints as a result of access or usage of the website/mobile
application, you can reach out to the above person.
