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Faq - Gift Card

Why should I buy a Gift Card?

It is a much more elegant and smart option than buying a product or gifting cash.

How do I buy a Gift Card?

You can purchase Spencer’s Gift card from any of the Spencer’s Hyper stores and get it billed in a similar manner just like any other product. Please click here for Spencer’s hyper list.

What is the minimum amount to be loaded for activating the Gift Card?

The Gift card will only be activated with a minimum load value of Rs 500/-.

What is the validity of the Gift Card?

Gift card is valid for one year from the date of activation.

How can I check the validity & balance of the Spencer’s Gift Card?

There are 3 ways how you can check the validity and balance on your gift card Sms SPNGC to 9841646669 for an immediate response on your card balance and validity or Log on to the or call our Toll-Free 1800 266 0134 anytime during 8 AM – 10 PM (operational on all days)

Where can I redeem this card?

You can redeem the Gift Card only at the Spencer’s Hyper & supers stores.

How do I use the Gift Card in the Spencer’s store?

You can redeem the gift card for any merchandise at select Spencer’s outlets in India. Click here for the list of the relevant stores. However, the card cannot be used for purchases made at the spencer’s food court and/or concessionaires. It is not redeemable for cash or credit.

Can I use a credit card or debit card to pay for the gift card purchase?

Yes of course.

Can I redeem the gift card anytime?

The gift card is redeemable within a period of 12 months from the date of activation. When redeeming your gift card you can even part pay using a combination of Gift Card + Cash or Gift Card + Credit/ Debit Card. For click here for detailed Terms & Condiitions

Can I re-load the gift card if I want?

This card is valid for a period of 1 year from the date of activation OR until the balance in the Card reaches zero WHICHEVER IS EARLIER. Post this, the card cannot be reloaded again for reuse.

What happens in case my card is lost/misplaced?

Gift card is a bearer’s card. Spencer’s is not responsible/liable for any loss to customer if the card is lost or stolen in any manner whatsoever; if it is lost or stolen it can’t be blocked.

Will Spencer’s Smart Rewards points be awarded for the purchase of the Gift Card?

Yes

Can Spencer’s Smart Rewards points be used / redeemed for the purchase of the Gift Card?

Yes

Can I redeem the gift card partially?

The gift card can be redeemed partially and the balance will remain in the card to be redeemed on subsequent bills, however within the validity period of the card. As mentioned earlier, the gift card is valid for a period of 12 months from the date of activation.

Can I buy a Gift card from another gift card?

A gift card cannot be used for buying another Gift card. This Gift Card is redeemable for merchandise at all Spencer’s hypers in Kolkata, Siliguri and Durgapur. Additionally in Avishar & Upohar. Not valid in Food court and concessionaires and it is not redeemable for cash or credit.

What happens in case my Gift card expires and there is balance in it?

No extensions / revalidation would be possible if the Gift card expires. Hence, the balance value will be lost.

What happens if my gift card is damaged?

Please seek help from the store cashier or the store manager or call our Toll-Free 1800 266 0134 anytime during 8 AM – 10 PM (operational on all days)


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